Shipping & Delivery Policy
State Licenses & Compliance
At our pharmacy, we strive to ensure that all medications are delivered safely, efficiently, and in full compliance with regulatory requirements. Please review our policies below before placing your order.
Table of Contents
Out-of-State Shipping
Refrigerated Medications
- Shipped via FedEx 2-Day Express, Monday – Wednesday
- Pricing: Varies based on package weight, size, value, and destination
Frozen Medications
- Shipped via FedEx Overnight, Monday – Thursday
- Pricing: Varies based on package weight, size, value, and destination
Insurance
All FedEx shipments are insured for the full value of the package. In the case of a damaged or lost package in transit, American Wellness Pharmacy will file a claim on your behalf for reimbursement. Please refer to FedEx.com claim reimbursement policy for coverage information.
Non-Refrigerated Medications (Out-of-State & In-State)
Shipping Method
- USPS Ground (3 – 5 business days)
Pricing
- $8 for non-controlled medications (no signature required)
- $10 for controlled medications (signature required)
Delivery Requirements (All Shipments)
- A signature is required for all shipments upon delivery — no exceptions.
- Please ensure someone is available to receive the package.
- Undeliverable or returned packages are NON-REFUNDABLE, including shipments returned due to missed delivery attempts.
Shipping Availability
We currently ship to the following states:
Local Delivery: Las Vegas/Henderson areas
Fees
- FREE for orders over $250
- $15 delivery fee for orders under $250
Delivery Window
- Local deliveries occur Monday – Friday, between 1:00 PM and 6:00 PM
Delivery Locations
- Delivery available to:
- Clinics
- Patient homes (Direct-to-patient delivery is required for controlled medications.)
Signature Requirement
- Patients or authorized agents must be present to accept and sign for the delivery — no exceptions.
Failed Delivery
- Undeliverable packages returned to the pharmacy are NON-REFUNDABLE.
- A $15 redelivery fee will apply if delivery must be attempted again.
