Safe, Reliable & Compliant

Shipping &
Delivery Policy

American Wellness Pharmacy coordinates every shipment with patient safety, medication integrity, and regulatory compliance in mind. Review our shipping methods, delivery requirements, service areas, and local delivery options before placing your order.

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503A Licensed

Multi-State Licensed

USP 795 / 797 / 800

PCCA Member

A4PC Member

Shipping Methods

Out-of-State Shipping

Temperature-sensitive medications are shipped using delivery methods selected to help protect medication quality while in transit. Shipping costs vary based on the package size, weight, destination, and required delivery speed.

Refrigerated Medications

  • Shipped via FedEx 2Day Express
  • Shipments are sent Monday through Wednesday
  • Pricing varies based on weight, package size, and destination

Frozen Medications

  • Shipped via FedEx Overnight
  • Shipments are sent Monday through Thursday
  • Pricing varies based on weight, package size, and destination

AWP FedEx Shipping Policy

All FedEx shipments require a signature at the time of delivery, with no exceptions. AWP will contact the patient before shipment to confirm the delivery address and recipient availability. If a package is damaged or lost while in transit, American Wellness Pharmacy will submit a claim to FedEx on the patient’s behalf. Reimbursement is not guaranteed and remains subject to FedEx claim eligibility and coverage policies.

Standard Shipping

Non-Refrigerated Medications

Non-refrigerated medications may be shipped to eligible in-state and out-of-state destinations using standard ground delivery.

Shipping Method

United States Postal Service Ground delivery.

Estimated transit:
3–5 business days

Non-Controlled Medications

$8 shipping fee

A recipient signature is generally not required for non-controlled medications shipped through USPS.

Controlled Medications

$10 shipping fee

A recipient signature is required for controlled medications shipped through USPS.

Before Delivery

Delivery Requirements

Please review these requirements carefully before confirming your shipping address and delivery method.

Signature Required
A signature is required for every FedEx shipment, local delivery, and controlled substance sent through USPS. No exceptions can be made.

Recipient Availability
Please make sure the patient or an authorized recipient is available at the delivery address to receive and sign for the package.

Returned Packages
Undeliverable or returned packages are non-refundable, including shipments returned because of missed delivery attempts or recipient unavailability.

Licensed Service Areas

Shipping Availability

American Wellness Pharmacy can only ship medications into states where the pharmacy holds the required active licenses. Use the interactive map below to review our current shipping coverage.

AK AL AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY
Licensed
Licensed — Non-Sterile Only

Don’t see your state?

Our licensing footprint continues to grow. Contact our pharmacy to confirm current availability or ask about planned expansion into your state.

Check Your State →

Las Vegas & Henderson

Local Delivery

Local delivery is available for qualifying orders within the Las Vegas and Henderson service areas.

Delivery Fees

  • Free local delivery for orders over $250
  • $15 delivery fee for orders under $250
  • A $15 redelivery fee applies when another delivery attempt is required

Delivery Schedule

  • Deliveries occur Monday through Friday
  • Typical delivery window is 1:00 PM–7:00 PM
  • Patients or authorized agents must be available to accept the order

Delivery Locations

  • Medical clinics and provider offices
  • Patient residences
  • Controlled medications must be delivered directly to the patient when required

Receiving Your Delivery

  • A patient or authorized agent must be present
  • A signature is required for every local delivery
  • Undeliverable packages returned to the pharmacy are non-refundable

Medication Integrity

Carefully Coordinated From Our Pharmacy to Your Door

Our team reviews the medication type, destination, temperature requirements, delivery schedule, and signature requirements before an order leaves the pharmacy.

Secure Packaging

Orders are packaged according to medication-specific storage and transportation requirements.

Temperature Protection

Refrigerated and frozen medications receive an appropriate expedited shipping method.

Delivery Coordination

Patients may be contacted before shipment to verify their address and availability.

We’re Here to Help

Have Questions About Your Shipment?

Contact American Wellness Pharmacy for assistance with shipping eligibility, delivery timing, temperature-sensitive medications, signature requirements, or an existing order.